Terms of service

These terms govern your use of SellerSync, a service operated by Astrid Technologies (“SellerSync”, “we”, “us”). By creating an account or connecting a marketplace, you agree to these terms.

The service

SellerSync is a multi-tenant, subscription-based software platform for Indian ecommerce sellers. It connects to marketplaces and accounting tools — including Amazon, Flipkart, Shopify and Zoho Books — to reconcile settlements, break down fees, track returns, compute GST outputs and generate reports and analytics for your business.

Accounts

You are responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate information and only connect marketplace accounts that you are authorised to access.

Subscription and billing

• SellerSync is priced at ₹499 per connected platform module, per month. You pay only for the marketplaces you choose to connect.
• New accounts receive a 60-day free trial with full access and no payment method required. We do not auto-charge; you add a payment method only when you decide to continue.
• Paid plans are month-to-month. You can add or remove modules at any time, and billing is prorated for changes within a period.
• You may cancel at any time and retain access until the end of the paid period. Fees already paid are non-refundable except where required by law.

Acceptable use

You agree not to:

• use the service in violation of any applicable law, or of the terms of any marketplace you connect;
• attempt to access data belonging to other sellers, or otherwise circumvent the platform’s tenant isolation and security;
• reverse engineer, resell or misuse the service or its API access beyond your own business use.

Data accuracy and tax disclaimer

Reconciliation, GST and margin outputs are decision-support tools derived from data provided by the connected marketplaces. While we work to keep them accurate, you remain responsible for the final figures you file with tax authorities or rely on for business decisions. We recommend review by your chartered accountant before filing.

Limitation of liability

The service is provided “as is” without warranties of any kind, to the maximum extent permitted by law. We are not liable for any indirect, incidental or consequential damages, or for lost profits or lost data. To the extent liability cannot be excluded, our total liability for any claim is limited to the fees you paid to us for the service in the three months preceding the claim.

Termination

You may stop using the service and close your account at any time. We may suspend or terminate access if these terms are breached, or where required to protect the platform or comply with law. On termination, our handling of your data follows our Privacy Policy.

Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you. Continued use of the service after changes take effect means you accept the updated terms.

Governing law

This Agreement is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala.

Contact

Questions about these terms? Email help@sellersync.co.in. SellerSync is operated by Astrid Technologies.